Bayswater Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Bayswater Cleaner provides cleaning services to domestic and commercial clients in the United Kingdom. By placing a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual or organisation who books or receives cleaning services from Bayswater Cleaner.

Premises means the property or properties at which the cleaning services are to be carried out.

Services means the cleaning and related services to be provided by Bayswater Cleaner as agreed with the Client at the time of booking or subsequently in writing.

Cleaner means any employee, contractor, or representative engaged by Bayswater Cleaner to perform the services.

Agreement means the contract between the Client and Bayswater Cleaner incorporating these Terms and Conditions and any written confirmation, schedule, or service specification issued by Bayswater Cleaner.

2. Scope of Services

Bayswater Cleaner provides domestic and commercial cleaning services, including but not limited to regular cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, and one off cleaning. The specific services to be delivered will be agreed at the time of booking and may be confirmed in a service summary.

Bayswater Cleaner reserves the right to decline any job that falls outside its standard scope of services or that cannot be performed safely or lawfully. The Client is responsible for ensuring that the requested services are suitable for the Premises and that access and conditions are appropriate for the Cleaner to work effectively.

3. Booking Process

Bookings may be requested by the Client through Bayswater Cleaner online booking forms or other accepted contact methods as advertised from time to time. A booking is considered an offer by the Client to purchase services from Bayswater Cleaner in accordance with these Terms and Conditions.

The Agreement between the Client and Bayswater Cleaner is formed only when Bayswater Cleaner confirms acceptance of the booking. Confirmation may be given in writing or digitally, and will typically set out the date and time of the appointment, the type of services, and any special instructions agreed.

The Client must provide accurate information at the time of booking, including the size and condition of the Premises, the number of rooms and bathrooms, special cleaning requirements, access details, and any known health and safety risks. Bayswater Cleaner reserves the right to amend the quoted price or cancel the booking if the information provided is inaccurate or incomplete.

All bookings are subject to availability. Bayswater Cleaner does not guarantee the availability of specific time slots or particular Cleaners. Where possible, Bayswater Cleaner will endeavour to accommodate the Client’s preferred dates and times and provide continuity of service personnel.

4. Pricing and Payments

Prices for services are normally provided at the time of booking and may be based on an hourly rate, a fixed price per job, or a combination of both. All prices are stated in pounds sterling and may be subject to applicable taxes. Bayswater Cleaner reserves the right to update its pricing at any time, but changes will not affect confirmed bookings unless the scope of work or conditions at the Premises differ significantly from those described at the time of booking.

Bayswater Cleaner may require a deposit or full prepayment to secure a booking. Any deposit requirements will be communicated to the Client at the time of booking. Where payment is taken in advance, this will usually be applied against the services to be provided on the first scheduled visit.

Unless otherwise agreed in writing, the Client must make payment on or before the day the services are provided. Bayswater Cleaner may accept various forms of electronic or card payment, as disclosed in its current payment policy. Cash payments may be declined or restricted at Bayswater Cleaner discretion.

If payment is not received when due, Bayswater Cleaner reserves the right to suspend or cancel further services and to charge interest on overdue amounts at the statutory rate or a reasonable commercial rate. The Client is responsible for any costs incurred by Bayswater Cleaner in recovering unpaid sums, including legal and collection fees.

5. Access to Premises and Client Obligations

The Client must provide safe and reasonable access to the Premises at the agreed time. This includes ensuring that the Cleaner can enter the Premises using provided keys, codes, or other instructions. If the Cleaner is unable to gain access or is significantly delayed due to access issues, Bayswater Cleaner may charge a call out fee or treat the appointment as a late cancellation.

The Client is responsible for ensuring that the Premises are safe for work. This includes complying with fire safety, electrical safety, and any other relevant regulations. The Client must inform Bayswater Cleaner of any hazards, fragile items, or areas that require special care, as well as any alarm systems or security procedures that might affect the Cleaner.

The Client must ensure that running water, electricity, and reasonable lighting are available at the Premises during the visit. Where such utilities are not available, Bayswater Cleaner may be unable to perform the services, and the visit may be chargeable.

The Client should store valuables, cash, jewellery, and other high value items securely and should not ask the Cleaner to handle or move such items unnecessarily. Bayswater Cleaner does not accept responsibility for loss of cash, jewellery, or items of special value unless loss is directly caused by proven negligence or misconduct by a Cleaner acting in the course of providing the services.

6. Cancellations, Rescheduling and Delays

The Client may cancel or reschedule a booking by giving Bayswater Cleaner reasonable notice. Additional cancellation terms, including minimum notice periods and cancellation fees, may be notified to the Client at the time of booking or in a separate policy.

If the Client fails to provide the required notice for cancellation or rescheduling, Bayswater Cleaner reserves the right to charge a late cancellation fee, which may be up to the full amount of the scheduled service. This is to cover allocated time, travel costs, and lost opportunity.

Bayswater Cleaner will use reasonable efforts to attend the Premises on time. However, arrival times are estimates and may be affected by traffic, weather, or other circumstances beyond Bayswater Cleaner control. In the event of significant delay or unavoidable cancellation by Bayswater Cleaner, the Client will be offered an alternative appointment. Bayswater Cleaner shall not be liable for any indirect loss resulting from delay or cancellation.

If a Cleaner considers that conditions at the Premises are unsafe, unsanitary beyond agreed scope, or otherwise unsuitable for work, the Cleaner may refuse to carry out some or all of the services. In such circumstances, Bayswater Cleaner may still charge a call out fee or a proportion of the booking fee.

7. Service Quality and Complaints

Bayswater Cleaner aims to deliver a high standard of cleaning services. If the Client is dissatisfied with any aspect of the services, the Client must notify Bayswater Cleaner as soon as reasonably possible, preferably within 24 hours of the visit. Bayswater Cleaner may request photographs or other evidence to assess the complaint.

Where a complaint is justified and relates to the quality of the cleaning, Bayswater Cleaner may, at its discretion, offer a re clean of the affected areas or a partial refund. Any re clean must normally be scheduled within a reasonable period after the original service and is subject to availability.

Complaints that arise from the condition of the Premises, inaccurate information provided at booking, or unreasonable expectations compared with the time and scope agreed may not be accepted as valid. Bayswater Cleaner decisions on complaints will be made fairly and in good faith.

8. Liability and Insurance

Bayswater Cleaner maintains appropriate public liability and employer liability insurance as required by applicable law. Details of insurance cover are available upon request. The Client should ensure that their own home or business insurance remains in effect and is adequate for their needs.

Bayswater Cleaner will take reasonable care when providing the services. However, Bayswater Cleaner shall not be liable for normal wear and tear, pre existing damage, defects or deterioration, or damage caused by the use of defective equipment or materials provided by the Client.

If damage is caused by a Cleaner and is reported promptly, Bayswater Cleaner will investigate the circumstances. Where Bayswater Cleaner is found to be responsible, it may choose to repair the damage, replace the item, or make a reasonable financial settlement. Any such settlement shall be subject to fair wear and tear and depreciation of the item.

Bayswater Cleaner total liability in respect of any claim arising out of or in connection with the services shall be limited to the total amount paid by the Client for the specific cleaning visit giving rise to the claim, except where limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be lawfully excluded or limited under UK law.

9. Client Property and Key Holding

If the Client supplies keys, access cards, or security codes for the Premises, Bayswater Cleaner will take reasonable steps to keep such items secure and confidential. Keys may be anonymised or coded and stored securely when not in use.

Bayswater Cleaner accepts no responsibility for loss arising from the Client providing incorrect keys or access details. If a lock out occurs due to faulty or incorrect keys supplied by the Client, Bayswater Cleaner may charge for wasted time or additional visits required.

The Client should not rely on a Cleaner to act as a keyholder for purposes unrelated to the services, such as supervising deliveries or tradespeople unless agreed separately in writing.

10. Cleaning Products and Equipment

Unless otherwise agreed, Bayswater Cleaner will supply its own cleaning products and equipment suitable for general domestic and commercial cleaning. If the Client has particular preferences or sensitivities, they must inform Bayswater Cleaner before the booking so that appropriate arrangements can be made.

The Client may request the use of their own products or equipment, but Bayswater Cleaner does not accept liability for any damage or adverse outcomes caused by products or equipment supplied by the Client, including damage to surfaces, furniture, or finishes where manufacturer guidelines are not followed.

11. Waste Handling and Environmental Regulations

During the course of the services, Bayswater Cleaner may collect and bag general household or office waste and place it in appropriate bins at the Premises. It is the Client responsibility to provide suitable waste receptacles and ensure that local waste collection rules are complied with.

Bayswater Cleaner is not licensed to remove and transport controlled waste, hazardous waste, or large volumes of commercial waste away from the Premises. This includes but is not limited to building rubble, paint, solvents, oils, medical waste, sharp objects, electrical goods, and chemical substances subject to special disposal rules.

If the Cleaner encounters waste that appears hazardous, contaminated, or otherwise unsuitable for handling during normal cleaning, the Cleaner may refuse to handle that waste and may advise the Client to seek specialist disposal services. Bayswater Cleaner will not be responsible for fines or penalties resulting from improper waste storage or disposal where such matters are under the control of the Client.

12. Health, Safety and Conduct

Bayswater Cleaner is committed to operating in a safe and respectful manner. Cleaners are expected to act professionally while on the Premises and to follow relevant health and safety procedures. The Client agrees to treat Cleaners with respect and not to subject them to abuse, harassment, or discriminatory behaviour.

If a Cleaner feels threatened, unsafe, or subject to inappropriate conduct at the Premises, Bayswater Cleaner may withdraw the Cleaner immediately and cancel the remainder of the appointment. Bayswater Cleaner reserves the right to terminate services to any Client who behaves inappropriately towards staff or whose Premises present unacceptable risks.

The Client must not instruct Cleaners to undertake tasks that are unsafe, illegal, or outside the agreed scope of services, such as climbing on unsafe ladders, moving very heavy furniture without equipment, or handling hazardous substances. Cleaners may decline any task that they reasonably consider to be high risk.

13. Termination of Ongoing Services

For regular or recurring cleaning arrangements, either party may terminate the Agreement by giving reasonable written notice, typically in line with the notice period agreed at the start of service. Bayswater Cleaner may also terminate the Agreement immediately if the Client commits a serious breach of these Terms and Conditions, fails to pay sums due, or behaves in a manner that endangers staff or property.

Upon termination, all outstanding fees for services already rendered become immediately due and payable. Any prepayments for services not yet delivered will be handled in accordance with Bayswater Cleaner cancellation and refund policy.

14. Data Protection and Privacy

Bayswater Cleaner collects and processes personal data about Clients for the purpose of managing bookings, delivering services, and handling payments and communications. Such data may include names, addresses, access instructions, and payment details. Bayswater Cleaner will handle personal data in accordance with applicable data protection laws in the United Kingdom.

Personal data will only be shared with staff, contractors, and third party providers as necessary to deliver the services, manage the business, meet legal obligations, or handle disputes. Clients have the right to request access to, correction of, or deletion of certain personal data, subject to legal and contractual limitations.

15. Changes to Terms and Conditions

Bayswater Cleaner may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or business operations. Updated terms will be published or made available to Clients and will normally apply to all services booked after the date of publication. Continued use of the services following any change will be taken as acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by Bayswater Cleaner, save that Bayswater Cleaner may also bring proceedings in the courts of any other country where the Client is domiciled if necessary to protect its rights.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Failure or delay by Bayswater Cleaner to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

The Agreement constitutes the entire agreement between Bayswater Cleaner and the Client relating to the services and supersedes all prior discussions, correspondence, and understandings. No variation of the Agreement shall be binding unless agreed in writing by Bayswater Cleaner.

The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of Bayswater Cleaner. Bayswater Cleaner may assign or subcontract any of its rights and obligations under these Terms and Conditions in the course of its business operations, provided that this does not materially reduce the level of service provided to the Client.

By proceeding with a booking or allowing a Cleaner to start work at the Premises, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.